VAT Return cannot be opened

Scenario

You might see the following error message when you attempt to create a new VAT Return project.

Error message

The VAT Return cannot be opened until the next available VAT obligation exists on HMRC. Please try again later.

Causes

This error message appears when the VAT period has not been set up at HMRC, which means that Onvio cannot find the next period for the project.

Solution

Contact HMRC VAT General Enquiries (telephone 0300 200 3700) and ask for the current period to be set up.

 


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