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Scenario

You may see the following error message when trying to submit accounts to Companies House from Digita Accounts Production via Onvio.

Causes

The two most likely causes of this error are: attempting to file before enabling a project template for accounts filing in Onvio, or when the client has not been set to Active in Digita Practice Management.

Solution

Import the Accounts Filing project template

1. In Onvio Centre, select Setup > Project Templates (under the Projects heading) from the menu bar. 
2. Select the Import button.
3. Select the checkbox to the left of the ACCFILE Accounts Filing project template, then the Import button.

Check if the client has been set to Active

1. Open the client in Digita Practice Management.
2. Select the Client tab.
3. Make sure that the Active checkbox is selected.