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Scenario

When using Digita Accounts Production to file accounts via Onvio you may see the following error message.

Causes

This error is displayed if a company authentication code has not been entered in the client's record in Onvio.

Solution

1. Log in to Onvio Centre.
2. Select Setup > Clients from the menu bar.
3. Select the Edit button to the left of the client's name.
4. Select the Companies House tab.
5. Select the Show Code checkbox.
6. Enter the code in the Company Authentication Code box. 
7. Select the Save button.